SHIPPING & DELIVERY

All orders can take 1-4 days of processing time before it is shipped out.

Please take the processing time into consideration when placing your order for expeditied shipping. 

Please also remember that we are open Monday-Friday, 8:30-5pm CT. Orders placed on the weekend will not be processed until the following week.

All orders are processed on a first come first serve basis.

All orders are shipped through Federal Express (FedEx). Shipping pricing is determined by FedEx. If you have any questions about shipping or order processing, please contact our Online Sales department at 800-248-3858 ext. 161

 

LOST OR DAMAGED PACKAGE?

Essations recently partnered with Route to provide a quality shipping insurance. Once your package leaves our warehouse, Essations is no longer responsible for your package. If it is lost, stolen or damaged, you can either:

• file a claim with Route if your package is protected with their shipping insurance,
• or you can contact FedEx directly to file a claim for your package. 

Every order that is covered by Route must adhere to the following policies:

Claim Policies

Marked As Delivered (Stolen)
● File claims no earlier than 5 and no later than 15 days from
when it was marked delivered
● Orders over $100 USD require a police report

Damaged
● File claims for damaged items with photos of the package and
item (required)

RETURNS

You can return item(s) by mail:

RETURNING BY MAIL 

If you received your order and it was shipped incorrectly (i.e. you didn't receive what you ordered), you can either return the received items for refund or exchange. Any items received based on company (Essations, Inc) error and returned for exchange or refund can be returned through FedEx at the expense of the company. The company will send out replacements for any orders shipped incorrectly at no cost to the customer. Please contact us via email at info@essations.com with your order number, you contact information and we will contact you with further instruction.

If you receive the correct order and decide to return the items for exchange or refund, you please contact us via email at info@essations.com with your order number, you contact information and we will contact you with further instruction. You will be responsible for returning the unopened and unused items to our home office address at 70 North St, Park Forest, IL 60466.

REFUNDS

All refunds will be credited to your original form of payment. 

• Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return if there is a billing difference. 

• Shipping Charges: Unless the requested refund is due to company error, we cannot refund shipping charges. Once the returned items have been received by the company, you will be refunded the amount of the product less the shipping charges. Your return will be processed within 5-10 business days after we received the returned items.
  
  

DISCOUNTS

All discount codes given are valid for no more than 30 days, unless otherwise stated. All discount codes must be entered as shown. No Discounts will be honored for items in the "Deals & Specials" or "Naked by Patric Bradley" Collections.

Discount codes sent via email, text, social media, etc. are only valid for orders processed using the code. Discounts will not be applied to orders placed without codes entered or after codes have been issued.